Welcome to the FAQ page of ebonypostellshop.com. Here we answer some common questions you may have. If you have further questions, please feel free to contact us.

 

1. 1. How do I place an order?

Order steps: Browse our website, select the items you like and add them to the shopping cart. Once you have completed your shopping, go to the shopping cart page, click “Checkout” and follow the prompts to complete your order. We support a variety of payment methods to ensure that your payment process is safe and convenient.

 

2. 2. When will my order be shipped?

Shipping time: Order processing is usually completed within 1-2 business days. After shipping, we will send you a confirmation email with a tracking number. The estimated delivery time depends on your selections and address, and the specific information will be displayed at checkout.

 

3. 3. How do I track my order?

Order tracking: Once your order is shipped, you will receive an email with a tracking number. You can check the latest status of your order by clicking the link in the email or entering the tracking number on the “Order Tracking” page of our website.

 

4. 4. How do I request a return or exchange?

Returns: If you are not satisfied with your purchase, you may return it within 30 days of receipt. Please ensure that the product is unused and in its original condition with the original tags attached. Please refer to our Return Policy page for detailed return procedures.
Exchanges: If you need to exchange an item, please indicate the item you wish to exchange in your return request. We will process the return and send the new item after receiving the original item. Exchanges may incur additional shipping charges.

 

5. 5. Can the order be modified or cancelled?

Modify or cancel an order: If you wish to modify or cancel an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped. Once the order is shipped, modifications or cancellations will not be possible.

 

6. 6. Do you ship internationally?

International shipping: Yes, we ship internationally. International orders may incur additional duties and taxes, which are borne by the customer. Please understand the relevant regulations in your country before placing an order.

 

7. 7. How is the security of your payment information ensured?

Payment security: We use advanced encryption technology to process all payment information to ensure the security of your data. We do not store your credit card information and all transactions are processed through a secure payment gateway.

 

8. 8. Will my information be kept confidential?

Privacy Protection: We value your privacy and your personal information will be protected and processed in accordance with our Privacy Policy. Please refer to the Privacy Policy for more information.
If you have other questions or need further assistance, please visit our Contact Us page. We are committed to providing the best shopping experience and are always here to serve you.